Renata Mansilla is a seasoned professional in customer engagement and operations, currently serving as a Customer Engagement and Operations Manager at Google since July 2025. Prior experience includes roles at Aplazo as Marketing Automation Manager and B2C Marketing Specialist from November 2021 to August 2025. Renata's background in the hospitality industry includes significant positions at Westin Hotels & Resorts, where responsibilities included managing client portfolios, enhancing guest experiences, and addressing complaints, as well as working in various guest services roles at Four Seasons Hotels and JW Marriott Hotel Mexico City. Renata holds an MSc in Marketing & Strategy from the University of Warwick - Warwick Business School and a degree in Hotel Administration from Centro de Estudios Superiores de San Ángel.
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