Sofia Mansfeld is an Escalations Manager at YouTube, having transitioned from a diverse background in Human Rights and International Relations to the tech industry. Previously, they served as an Incident Analyst and EU Lead for Pride@TikTok, among other roles. Sofia holds a Master's degree from the University of Sussex and has completed various programs at institutions including the University of Oxford and Aarhus University. Their expertise encompasses operations, risk containment, data analytics, and escalations management.
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