Ster Cardoso

Ster Cardoso is an experienced customer success professional with a strong background in managing B2B accounts across various sectors. Notable roles include Associate Customer Success Manager and Account Manager at Lokalise, where responsibilities involved enhancing workflows, managing enterprise accounts, and identifying upselling opportunities. As a Senior Customer Success Manager at Lokalise, contributions included the development of account engagement templates and collaboration on AI projects. Currently serving as a Scaled Customer Success Manager at Intercom, Ster focuses on developing customer journeys for SMB accounts. Prior experience includes roles at Ministério da Justiça, Google, and volunteering with the Observatório de Direitos Humanos do IESB. Ster holds an MBA in Marketing from Dublin Business School and a BA in International Relations from IESB.