Sylvia Kitterman is an experienced IT professional with a robust background in technical support, reliability engineering, and systems improvement. Kitterman's career includes roles at several prominent organizations, starting as a Professional Intern at PPG Industries, followed by an IT Consultant position at Dr. Jani Associates LLC, where contributions to business operations and security were made. Kitterman has held various roles at Google, advancing from IT Resident to Technical Solutions Engineer and currently serving as a Site Reliability Engineer, focusing on the reliability of telephony software and developing monitoring tools. Additional experience includes a Student Manager role at Penn State Residential Computing and a Technology Intern position at PNC, highlighting expertise in software development and technical troubleshooting.
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