Vaibhav Goyal has extensive experience in customer experience and operations, having held various leadership roles at Google from June 2015 to March 2019, including Customer Experience Lead for Australia and New Zealand, Operations Manager, APAC Customer Experience Lead for Commerce, and Global Customer Experience Lead for Commerce. Prior to Google, Vaibhav served as Program Manager and Head of Customer Services at Tata AIA Life Insurance from June 2004 to March 2008. Vaibhav holds a Postgraduate Diploma in Management (PGDM) in Operations and Finance from the Indian Institute of Management, Lucknow, earned between 2002 and 2004.
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