Sofia Naili

Sofia Naili is an experienced Customer Care Manager at GoStudent since March 2022, responsible for client support and financial recovery efforts, while also serving as a member of the CSE focused on harassment issues. Prior to this role, Sofia worked as a Communication and Client Management Officer at Chauffeur Lyon, where responsibilities included steering communication strategies and managing client experiences. Experience at SNCF Réseau involved supporting internal and external communications and event organization. Earlier roles include customer service at E. Leclerc and childcare duties as an AuPair. Sofia holds a Master’s degree in Strategic and Digital Communication Management from SUP'DE COM and a Bachelor’s degree in Applied Foreign Languages from Université Jean Moulin (Lyon III).