Paolo B. is an experienced operations and customer experience professional with a robust background in managing service efficiency and automation. Currently serving as Operations Manager at GoTickets since June 2025, Paolo previously held the position of Customer Operations Automation Manager at Novo, where automation initiatives achieved a 56% reduction in duplicate tickets and improved SLA compliance significantly. Prior roles at Airbnb and HotelTonight involved strategic operations analysis and global team management, enhancing customer support infrastructures and leading initiatives during critical business transitions. Educational qualifications include an MBA from Quinlan School of Business, alongside degrees in Anthropology and History from Università Ca' Foscari Venezia and Religion/Religious Studies at the University of Chicago.
This person is not in the org chart
This person is not in any teams
This person is not in any offices