Amber Ward is a seasoned Technical Success Manager with extensive experience in customer support and technical assistance. Currently employed at GoTo since February 2022, Amber previously held the same title at LogMeIn from January 2017 to February 2022, where responsibilities included managing complex customer issues, conducting needs analysis, and collaborating with engineering teams. Prior experience includes various roles at Citrix, MenuClub, Inc., and UPS Teleservices, where Amber excelled in customer satisfaction, technical support, and team collaboration. With strong communication skills and a commitment to delivering high-quality service, Amber has cultivated a reputation as a subject matter expert and dedicated team player throughout a career in customer care and technical support.
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