James Dure is an experienced IT professional currently serving as an IT Support Specialist at GoTo since January 2019. Responsibilities include managing a walk-up helpdesk, repairing hardware for laptop redeployment, providing remote support, troubleshooting operating systems, and managing user accounts through Active Directory and Azure. Dure has also contributed to testing and standardizing equipment across company sites and implemented a company-wide inventory management tool. Previous roles include IT Service Desk Engineer at LogMeIn and IT Intern, along with a background in customer service at Olive Garden and Kmart. Education was completed at Year Up United during 2018-2019.
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