Jay Adams is an experienced business development professional currently serving as a Sr. Business Development Representative at GoTo since March 2023, where efforts have led to strengthened relationships with over 350 IT professionals and a 19% improvement in client retention rates through innovative customer engagement strategies. Prior to this role, Jay worked as a Sales Development Representative at Health IQ, engaging with C-level executives to offer tailored solutions and onboard new clients. Additionally, Jay held the position of Customer Service Manager at Our Florida Emergency Rental Assistance Program, successfully leading a 50-member team and achieving a 95%+ first-escalation success rate. Currently, Jay is pursuing a Bachelor's degree in Computer Science at Old Dominion University, having previously earned an Associate of Arts in Communication from Bunker Hill Community College.
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