Laurel Hendrickson is a seasoned professional with extensive experience in customer success and operations. Currently serving as a Senior Customer Success Manager at GoTo since January 2021, Laurel previously held multiple roles at Intuit from October 2014 to August 2020, achieving significant customer engagement and satisfaction metrics. Earlier experience includes positions at JCPenney as a Senior Education Consultant for Sephora and at Sephora as a Fragrance Lead. Demonstrated expertise in customer advocacy, training, and team leadership showcases a strong commitment to enhancing customer experiences. Educational background includes graduation from Robert McQueen High School.
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