Silvya Dewi

Silvya Dewi is an experienced professional in customer experience and strategic development, currently serving as the Customer Experience Manager at Gotrade since December 2021, where leadership focuses on customer insights to enhance company alignment. Prior experience includes roles at DBS Bank as Strategic Development Lead (AVP) and Customer Care Manager (AVP), overseeing staff training and corporate call center operations. Silvya's career began at PT. Bank Danpac Tbk as an Accounts Officer, followed by roles at PT. Modern Putra Indonesia as Assistant Manager and Exel Group as Business Manager. Educational qualifications include a Master’s in Accounting from Monash University and a Bachelor’s in Finance & Accounting from Kolej Universiti HELP.