Clément D.

Clément D. has a diverse work experience starting in 2007 as a Postman at Le Groupe La Poste. Clément then worked as a Project Coordinator and Trainer at Ligue de l'enseignement - Centre confédéral in 2012. In 2013, they took on the role of Training Lead at Ufcv, where they developed and delivered training programs and measured their impact.

From 2014 to 2016, Clément worked at Apple as a Customer Service Specialist and later as a Customer Service Supervisor. Clément managed a technical team for IOS/MacOs & iTunes support and ensured an exceptional customer support experience. Clément also served as a Senior Customer Service Supervisor in the EMEIA region and was part of the EMEIA Regional Training Panel.

In 2016, Clément embarked on a working holiday visa in Australia, gaining experience in farming, hospitality, and landscaping. Clément then joined Apple again in 2017 as a Team Manager, overseeing a technical team's performance and improving customer satisfaction.

Clément worked at FCM Travel in 2020 as a Customer Service Manager, leading a team of travel specialists and focusing on providing excellent B2B customer support. Clément joined Back Market in 2021 as a Logistics Support Associate before being promoted to Logistics Support Manager in 2021. In this role, they scaled the support of logistics services and ensured an outstanding customer journey.

Currently, Clément works at Gouach as a Customer Experience Manager, where they leverage their expertise to provide exceptional customer experiences.

Clément D. obtained an Associate's degree in Social Sciences from Université de Rennes I from 2008 to 2010. Clément then pursued a Bachelor's degree in Social Sciences from Université Rennes 2 from 2010 to 2011. Clément furthered their education by obtaining a Master's degree in Engineering (MEng) specializing in Social Sciences and pedagogy for adults (Andragogy) from Université Rennes 2 from 2011 to 2014. Additionally, they earned a Master's degree in Strategy and Engineering adult training (SIFA) from the same university from 2012 to 2014. Clément has also acquired a certification in Leadership Mindsets from LinkedIn in September 2020.