James Bales

James Bales is an experienced IT Support Analyst at GPD Group, providing end user support to over 650 employees across multiple locations since May 2017. Responsibilities include developing solutions for optimal system performance and deploying Windows machines. Prior experience includes roles as Lead Student Technician at Kent State University, where James resolved technical issues for students and faculty, and as a Student Supervisor for Tech2You, managing operations on campus. James is also an Apple Certified technician skilled in troubleshooting OSX and iOS devices. James' educational background is rooted in Kent State University, where studies were completed between 2014 and 2018.