Jonathan Williams

Jonathan Williams has a diverse work experience spanning multiple companies. Jonathan started their career at Eagle Elastomer as a Quality Analyst from October 2008 to March 2009. Jonathan then moved on to OMNOVA Solutions Inc., where they worked as an IT Support Specialist from July 2013 to July 2014, assisting with software troubleshooting and resolving connectivity issues. Following this, they worked at Swensons Drive-In Restaurants as an IT System Administrator from July 2014 to November 2014, managing servers, workstations, and network devices. Since November 2014, Jonathan has been working at GPD Group, initially as an IT Support Analyst, providing technical support, ticketing system configuration, and software support. Jonathan then took on the role of IT Support Analyst II from July 2016 to July 2018, handling escalated help desk requests, managing projects for process improvement, and developing an Application Catalog and Web Portal. Currently, Jonathan is working at GPD Group as an IT System Administrator, leading the implementation of various ITSM solutions and processes to improve service management.

Jonathan Williams attended The University of Akron from 2010 to 2013, where they obtained an Associate of Science (A.S.) degree in Computer Information Systems. In 2015, they obtained additional certifications in "Building Great Teams" from The University of Akron and "AutoCAD 2016 Fundamentals" from Autodesk. It is not specified when they obtained the A+ certification from CompTIA or the associated month and year.