John (Jeb) B. is a seasoned professional in customer success and operations, currently serving as the Manager of Customer Success for SMB at GPS Insight since September 2020, where significant revenue growth and client retention have been achieved through scalable strategies and team mentorship. Prior roles at eSquared Communication Consulting involved enhancing support operations and analytics, leading to improved customer satisfaction, while earlier experiences in retail and technical support fostered a comprehensive understanding of operational efficiencies and team dynamics. Jeb also runs a freelance IT consulting business, demonstrating a strong customer-first approach. Educational credentials include an associate's degree in Business Administration and Management from Rio Salado College.
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