Volt Dandan is a ServiceNow Certified Technical Architect (CTA) with over 20 years of experience in requirements gathering, solution analysis, process design, gap analysis, and project delivery. They have held roles such as Lead Solution Designer at Optus, where they produced requirements documentation for Billing-led projects, and ServiceNow Consultant for the Australian Department of Defence, where they delivered the ITSM platform for Defence Force Recruiting. Currently, Volt serves as a ServiceNow Solution Architect at Gibson Quai International. Volt holds a Bachelor of Science in Computer Science from Macquarie University, earned between 1993 and 1996.
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