Mariia Vasylenko

Mariia Vasylenko is a Technical Support Engineer at GR8 Tech since April 2021, responsible for responding to work chat requests, incident detection and classification, proactive monitoring, and managing ticket life cycles in accordance with SLA while keeping stakeholders informed. Prior to this role, Mariia served as a Customer Support Mentor and Customer Support Representative at Parimatch Tech from December 2018 to April 2021, focusing on training junior representatives, conducting quality control, and efficiently resolving client issues through effective communication with various departments. Mariia holds a Bachelor's degree in International Economics from the National Technical University of Ukraine 'Kyiv Polytechnic Institute,' obtained in July 2013.