Stefan Baciu is an experienced support and sales professional with a proven track record in team management and process improvement across various organizations. At GoParrot.ai, Stefan served as Support Manager, successfully expanding the support and onboarding team and implementing a new CRM system. As Helpdesk Team Lead at Gilat Satellite Networks, Stefan managed a team of eight engineers and improved user satisfaction significantly. In the role of ICT Helpdesk Team Leader at Katoen Natie, Stefan grew the ICT helpdesk team and introduced a structured support system. Currently, as Head of Support at GR8 Tech, Stefan leads support initiatives. Educational qualifications include degrees in Economics and International Business from notable institutions.
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