Fredrick Crews is a seasoned IT professional with extensive experience in desktop support and systems engineering. Currently serving as a Senior IT Systems Engineer at Gradient AI since August 2025, Fredrick specializes in Microsoft 365/Exchange, Jamf Pro, Okta, and Slack administration, and has contributed to the deployment of Microsoft Intune and Autopilot. Prior experience includes a role at Plymouth Rock Assurance as a Desktop Support Engineer, where Fredrick implemented Jamf Pro for macOS management and managed over 2000 Windows PCs via Microsoft SCCM. Additional roles include Technical Expert and Technical Specialist at Apple, Certified Technician at Staples, and experience as a Student Helpdesk member at South Shore Regional Vocational Technical High School. Fredrick's educational background consists of a High School diploma in Computer and Information Sciences.
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