Omar Imam

Omar Imam is a Senior Technical Support Engineer at Gradle Inc., with previous experience at IBM in various technical support roles. Omar has a Bachelor's degree in Electrical, Electronics, and Communications Engineering. At IBM, Omar held titles such as Support Architect, Technical Lead, Software Support Engineer in IBM Security, and x86 Server Support Team Lead. Prior to IBM, Omar worked as a Network Support Engineer at Orange Business Services. Throughout their roles, Omar has demonstrated expertise in customer support, technical leadership, and driving product changes based on identified issues and trends.