Viktor Hlaca is a seasoned Product Manager specializing in agentic AI platforms, currently contributing to a team at Graia that focuses on enhancing customer support while preserving the human element. With a career in ICT that began in 1995, Viktor has held various roles where they demonstrated expertise in customer insight synthesis, product definition with empathy, and cross-functional collaboration. Their achievements include significant advancements in hiring automation, language assessment, and real-time translation in operations. Viktor's educational background includes degrees in Information Technology and Electrical Engineering from the University of Maritime Studies in Rijeka.
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