Remo Mattei is a seasoned technology professional with extensive experience in global support and engineering roles. Currently serving as Senior Global Support Director at Graid Technology Inc., Remo leads critical case management and enhances the customer journey beyond technical support. Prior to this, Remo held the Senior Global Technology Director position at Graid Technology, acting as the primary liaison between R&D teams in Taiwan and the USA. With previous roles as a Solutions Architect at VMware and F5 Networks, and technical positions at companies such as Avast, Solinea, and Red Hat, Remo has developed strong expertise in cloud technologies, OpenStack implementation, and customer training. Remo holds a BS in Computer Science from Utah Valley University and has earned multiple certifications, including RHCE and Red Hat OpenStack Certified.
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