Davis Dang has extensive professional experience primarily in customer service and financial management. Currently serving as an Escalation/Help Desk Representative at Grainger Canada since September 2016, Davis manages client complaints and provides feedback for team improvement. Previous roles at Grainger include Workforce Management Real Time Analyst and Dispute Management Specialist, where Davis processed customer orders and resolved disputes for major clients using SAP. Additionally, Davis has maintained a bookkeeping role at Steel Painting and Renovation since January 2010, overseeing administrative operations and financial statements. Prior experience also includes positions at Servus Credit Union as an Associate Financial Advisor, along with various sales roles in marketing and energy services. Davis holds a Bachelor’s degree in Accounting and Finance from NAIT, obtained in 2013.
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