Mariel Jimenez

Mariel Jimenez serves as an IT Helpdesk Engineer at Grammarly since January 2023, leveraging extensive experience in technical support. Prior roles include Tier 1 Support Technician at Twitter from July 2020 to December 2022, where Mariel effectively triaged IT tickets and collaborated on global IT projects, maintaining a 98-100% resolution time. The professional background also includes experience as a Helpdesk Support Technician Intern at Twitter, providing remote support to over 5,000 end users, and various roles in the hospitality industry, including Server at Jasper's Corner Tap & Kitchen and Store Lead at Coffee Bar Ventures. Educational background consists of training at Year Up United and studies at San Francisco State University.