Alex Bogdan has a diverse work experience in the technical support field. They recently worked at Granicus as a Director of Technical Support, leading a team of support engineers and overseeing the management and deployment of business applications. Prior to that, they served as a Senior Technical Support Manager at Granicus, focusing on process improvements and providing problem-solving support to internal customers. Before joining Granicus, Alex worked at Calytera as a Senior Manager of Technical Support. They also held multiple roles at CSDC Inc., including Technical Support Manager, Senior Implementation Specialist, and Support Analyst.
Alex Bogdan completed a Bachelor of Economics degree at Carleton University in 2018. In addition, they have obtained various certifications including ITIL® 4 Foundation and ITIL® Foundation Certificate in IT Service Management in 2022, 201A: Advanced CRM and Impact on Business Processes in 2021, and AccessPro Administrator in 2013.
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