Benjamin Watts is an experienced operations and business systems leader with over a decade in fast-paced SaaS environments. Currently Manager of Business Systems at Granicus, Ben leads cross-functional initiatives that align platforms like Salesforce, NetSuite, Wrike, and Totango with strategic business goals. He has played a key role in rolling out a company-wide Wrike instance and driving system improvements that support Customer Success, Implementation, and Support teams.
Previously, Ben served as Operations Manager for Client Experience, where he managed team logistics, improved delivery workflows, and developed reporting tools to enhance visibility and efficiency across 14 implementation teams. His earlier roles at Granicus and The Falmouth Institute emphasized project coordination, stakeholder alignment, and data-driven process improvements.
Ben holds a strong track record of enabling scalable systems, driving adoption through change management, and delivering results that improve team performance and customer experience.
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