John Howard is a Senior Manager of Technical Support at Granicus, where they focus on maintaining high standards of client engagement and managing resources within an ITIL framework. Previously, they served as the Head of Support at Simpleview Europe, leading a distributed support team that managed over 250 client websites. Their earlier experience includes roles in technical support at Virgin Media and New Mind | tellUs, where they implemented significant improvements in reporting and training solutions. John holds degrees in Multimedia Systems and Graphic Design from North East Wales Institute and Liverpool Community College, respectively.
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