Usman Ghaffar

Usman Ghaffar is a seasoned Project Manager at Granicus since March 2020, with a proven track record in leading digital transformation projects for local authorities and government bodies, resulting in significant enhancements to citizen engagement and operational efficiency. Notable achievements include the successful launch of over 150 online services for a UK local authority, generating 46,000+ citizen sign-ups in three months, and driving an 80% shift to self-service channels. Previous roles at Firmstep involved managing compliance-focused prebuilt services and enhancing product stability, user satisfaction, and sales as a Product Owner. Usman has a foundational background in customer support and quality assurance, with early career experience at Domestic & General. Educational credentials include a High School degree in Business Management and Entrepreneurship from Nottingham Trent University and an Extended Diploma in Business Level 3 from Bilborough Sixth Form College.