Estefanía N. is a skilled professional in customer service and support, currently serving as a Customer Success Representative at Graphite Systems (Graphite Connect) since July 2024. Previous experience includes roles as a Loan Officer at ClearNexus Inc. and a Customer Service Representative III at Foundever, where Estefanía provided multi-client chat support and maintained customer interaction records. Additional experience as a Claim Analyst at Evertec involved processing chargeback claims, and a role as a Virtual Assistant on Fiverr focused on graphic design and branding. Estefanía's early career includes administrative support as a File Clerk at SETENA. Educational accomplishments include a degree in English B2 & B2+ from Sykes Academy, a high school diploma from CTP José Figueres Ferrer, and various certifications in digital marketing and web design from Coursera.
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