James McPeak

James McPeak is a Salesforce Product Manager at Outdoor Cap Company, where they currently lead initiatives on the Salesforce platforms. Previously, they served as a Senior Business System Analyst at Indeed.com and a Business System Analyst at Conduent, where they modernized systems and improved processes significantly. James has demonstrated exceptional customer service skills throughout their career, emphasizing stakeholder comfort and end-user considerations in product development. Their experience spans various roles in notable companies, including Blizzard Entertainment and Apple, where they focused on fraud prevention and user experience enhancement. They are also an active member of the local IIBA chapter and engage in community volunteering.