William Amade

William Amade is a multilingual Customer Success Leader with over 12 years of experience in SaaS and B2B2C environments. Currently serving as the LATAM Customer Support Lead at Gravity Interactive, Inc., they previously held roles such as Brazil & Portugal Customer Care Manager at Shotgun and Global Customer Experience Manager at Fanatee, where they established customer experience processes and metrics. William has also contributed to organizations like Nubank and Passfolio, focusing on customer experience strategy and operational efficiency. They are pursuing a Bachelor's degree in Business Administration at Faculdade de Tecnologia de São Paulo and have studied International Relations at Universidade Federal de São Paulo.