William An

William An is the Director of Architecture and Operations at Graybar, where they excel in IT architecture design, operation management, and ITIL process optimization, focusing on enhancing IT system stability and business support capabilities. Previously, William served as a Lead ITIL Process Analyst for both Consumer IT and Enterprise ITSM at Fifth Third Bank from 2006 to 2008. Prior to that, they held the position of Supervisor of Field Network Operations at Graybar Electric from 2001 to 2006 and worked as a System Administrator at Graybar from 2011 to 2013. William is currently pursuing a Bachelor's degree in Electrical and Electronics Engineering at The Ohio State University.