Alfred Lopez is an experienced Customer Success Manager currently working at Graylog, Inc. since April 2024. Previously, Alfred held the position of Enterprise Customer Success Manager at Xcitium from December 2021 to March 2024, focusing on optimizing the customer lifecycle through onboarding and risk management, as well as driving accurate forecasting with analytic models. From September 2007 to December 2021, Alfred served in various roles at Vonage, including Customer Success Manager, where the responsibility included driving the adoption of advanced telecommunication solutions and enhancing executive business reviews. Additional roles at Vonage encompassed Operational Business Analyst and Workforce Management Analyst, emphasizing communication management and workforce metrics analysis. Alfred holds an Associate's Degree in Liberal Arts and Sciences from Brookdale Community College, earned between 2004 and 2007.
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