🎯 Service Operations & Consultancy Leader | Customer Support & Marketing Specialist| Refurbished IT Products

With over 31 years of experience in Service Operations across leading organizations like LG India, Microtek, Sukam Power, Exide Tech Corp, Genus Power, Okaya Battery, Okaya EV, and Tesla Power, I bring a proven track record of driving organizational success in Customer Support, Service Management, and Product Training.

Key Expertise & Achievements :
Service Network Development: Established service networks across PAN India, including TRC setup, service manpower planning, call centers, and training programs.
Operations Excellence: Designed and implemented Service TAT, SOPs, SLAs, escalation systems, and robust service policies to enhance operational efficiency.
Innovative Solutions: Spearheaded the reform of Battery Revalidation Systems, introduced paperless warranty processes, and implemented advanced CRM systems for seamless service management.
Comprehensive Service Coverage: Built service networks using company-owned centers, ASPs, and freelancers to ensure nationwide reach.
Technical Leadership: Expertise in setting up TRCs and supporting EV products, Li-ion batteries, inverters, UPS systems, EV chargers, motors, and controllers.
Analytical Insight: Conducted in-depth post-service analysis and failure reviews to drive continuous improvement.
I thrive on creating and leading productive teams, leveraging advanced technology, and aligning service excellence with organizational goals. Let’s connect to collaborate and achieve sustainable growth and customer satisfaction.

Green ENV Tech

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