Paul Roberts serves as an Application Support Analyst at Greencore since March 2017, managing over 100 applications with a strong emphasis on business intelligence reporting, HR systems, time and attendance, and ERP. Significant responsibilities include user issue resolution, third-party relationship management, service infrastructure maintenance, and service improvement initiatives. Paul previously held roles at Trustmarque and learndirect Limited as a ServiceNow Administrator, where key contributions included overseeing development and production instances and redesigning the Self Service Portal. Experience also encompasses a Change Analyst position at learndirect and foundational IT service roles at Fujitsu Services. Paul recently obtained the ITIL V4 foundation certification.
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