Joyce Mendonsa

Joyce Mendonsa is a seasoned professional with diverse experience across customer service, technical support, culinary arts, and human resources. Starting as a Junior Customer Service Executive and later progressing to Senior Customer Service Executive at Cognizant, Joyce achieved notable results, including processing 100+ tax office files weekly and resolving 95% of client queries within service level agreements (SLA). Subsequently, as a Technical Support Specialist at NTT DATA, Joyce managed IT service operations for US Bank, consistently exceeding key performance indicators and maintaining a 96% first-contact resolution rate. Currently, as Chef De Partie at Greene King, Joyce delivers high-quality service in dynamic environments and collaborates to enhance operations. Recently appointed as Human Resources Generalist at Allegiant Group Worldwide Ltd, responsibilities include managing recruitment processes and addressing employee relations. Joyce holds a Bachelor of Computer Applications from St. Aloysius Institute of Education and an MBA in Digital Marketing from the University of East London.