Matt Smith serves as the Head of Operations Innovation & Simplification at Greene King, where they lead multiple projects under the 'Ops Excellence Programme' to enhance cost efficiency and operational capacity. Previously, they held key roles at Costa Coffee, including Labour Operations & Analytics Manager and Retail Operations Standards & Costa Way Manager, focusing on operational excellence and productivity growth. Matt has also worked at Tesco in various management positions, contributing to significant cost-saving initiatives and improving customer experience. They earned a Certificate in Management Essentials from Harvard Business School Online and a Project Fundamentals Qualification from the Association of Project Managers. Their expertise includes business planning, process mapping, and change management.
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