Micki W.

Micki W. is a passionate B2B SaaS Customer Success professional currently serving as the Director of Onboarding and Support at GreenLists, where they develop operational procedures and optimize CRM utilization. With a Master’s Degree in Counseling and Human Services, Micki has previously worked as an Academic Advisor at Aspen University and a Senior Product Support Agent at Flowhub, where they excelled in customer engagement and support training. Micki has experience in tech startups and has contributed to effective onboarding processes, ensuring product knowledge and customer satisfaction throughout their career.