John Michael Cancio is a seasoned professional in strategy, AI operations, and product management within the FinTech sector, currently serving as the Global Head of Client Services at Gresham. They have significant experience transforming client operations into AI-driven organizations, focusing on proactive service and predictive analytics. Previously, they held leadership roles at Alveo Technology and ITRS Group, where they directed global support and managed services, enhancing client satisfaction and operational efficiency. Educated with multiple Executive MBAs with Distinction in Business Sustainability and Entrepreneurship, John has a strong foundation in Industrial Engineering from the University of the Philippines.
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