Grey Space
Jake Smith is an experienced professional with a strong background in operations and systems management across various industries. Currently, Jake serves as Co-Founder at Grey Space Consulting since April 2020. Prior to this role, Jake held multiple positions at Checkr, Inc., enhancing support operations as a Senior Systems Analyst from March 2023 to January 2025. At Workrise, Jake advanced through a series of roles from Staff Platforms Manager to Manager of Business Systems and Zendesk Platform Manager between June 2021 and March 2023. Additionally, Jake was the Lead Zendesk Manager at Universal Music Group and accumulated substantial experience at Bird in various operational roles. Early career milestones include serving as Marketing & Partner Relations Manager at Catalyst Esports Solutions and as CEO & Co-Founder of RankR eSports. Jake holds a Bachelor of Arts in Media Arts & Game Development from the University of Wisconsin-Whitewater.
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Grey Space
Grey Space Consulting is a firm specializing in customer experience, operations efficiency, and customer support. With specific specialties including Zendesk (all modules), Zendesk Explore, Kustomer, Amazon Connect, we are able to provide full end-to-end solutions that keep your customers happy and your costs down. We believe that your ops team doesn't need to scale linearly with your business, and people should spend time solving problems- not clicking buttons. Having built solutions for companies ranging from fresh startups to international corporations, we can tailor your systems to your business.