Lev Gukov is a seasoned Zendesk Administrator currently serving as a Zendesk Architect/Administrator at Grey Space and a Zendesk Administrator at FFB Bank. With extensive experience in customer support web portal management, Lev previously worked at Riot Games, where they led a multi-language support team and implemented strategic improvements to enhance efficiency and reduce support costs. Lev's contributions at Riot resulted in significant savings, with self-help content deflecting up to 40% of player inquiries. Additionally, Lev has held various roles in the tech and gaming industries, including positions at Universal Music Group and Keywords Studios, focusing on localization and support system analysis.
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