Deepak Sharma is a Chief Operating Officer specializing in post-sales customer value and revenue growth. Currently, Sharma serves as an Advisory Board Member at the Rochester Institute of Technology, where they contribute to the Management Information Systems program. At Photon, Sharma leads Client Strategy and Innovation, focusing on customer success frameworks and implementing a Gen AI accelerator that has achieved significant sales growth. Previously, Sharma held notable positions at IBM and Deloitte, leading various business transformation projects and enhancing customer experience initiatives. They are also recognized for their thought leadership, having published over 25 articles on topics related to customer success and digital transformation.
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