Todd Milstead

Todd Milstead is a seasoned IT management professional with extensive experience in service management and operational excellence. Currently serving as Senior Director of the Enterprise Service Desk at Greystar since September 2021, Milstead has previously excelled as ITSM Manager at Builders FirstSource/Probuild, where direct ownership of Service Level Management and Reporting processes was established. With a solid background that includes roles as Senior Director at Epsilon and Sr. Manager of IT Support at Pier 1 Imports, Milstead has consistently focused on enhancing service delivery and operational performance across various organizations. Other notable positions include Director of Service Management at Cash America, VP of Production Assurance at Nationstar Mortgage, and Manager of Enterprise Systems at Anthelio Health Care Inc., showcasing a proven track record of driving service management processes and leading teams in complex environments.