Jason Pope is a seasoned professional with extensive experience in operational excellence and customer support management. Currently serving as the Director of Operational Excellence & Enablement at GridPoint, Jason previously held the position of Director of Technical Support at ServiceTitan. At Vivint, Jason contributed significantly to various roles, including Senior Manager of Operations Quality CX, where efforts led to over $12 million in annual savings through the implementation of self-service strategies. Additional roles included managing customer support teams and developing performance metrics that enhanced productivity. Jason holds a Bachelor of Science degree in Microbiology from Brigham Young University.
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