Myca Rouse is an experienced professional currently serving as the Director of Technical Solutions & Service at GridPoint since January 2024. Previously, Myca held various leadership roles at ServiceTitan, including Director of Technical Solutions & Specialists and Director of Technical Support, where key contributions included the development of KPI reporting and the growth of new supervisors. At Vivint, Myca advanced through several positions, culminating in a role as Sr. Manager, Revenue, responsible for revenue strategy and contact center operations across multiple countries. A proven track record in revenue generation includes launching a "service-to-sales" team that significantly increased revenue. Additional experience includes coaching cheerleading at Provo School District and a sales leadership position at Bath & Body Works, showcasing a diverse skill set in team management, operational excellence, and customer service. Myca's education includes studies at Utah Valley University from 2015 to 2017.