Tom Coons

Tom Coons is a passionate leader currently serving as the Vice President of Customer Experience at GridUnity, where they focus on providing strategic guidance and measurable value for clients in the energy sector. Previously, Tom held roles such as Senior Director of Customer Experience at the Midcontinent Independent System Operator (MISO) and Executive Director of Corporate Strategy, contributing to significant advancements in operational efficiency and customer service. With a strong background in leadership development and digital transformation, Tom has a proven track record of mentoring high-performing teams and fostering innovation. They hold an MBA in Management and Marketing from the Indiana Institute of Technology and a BS in Administration and Marketing from Nazareth College.