William Bender is an experienced professional in quality assurance and customer support, currently serving as Associate Director of QA Complaints at Grifols since October 2025, where leadership and mentorship of a team of Quality Complaints Specialists are primary responsibilities. Prior to this role, William was Manager of Global Service and Support at Truvian from September 2021 to October 2025, focusing on the commercialization and global support strategy for customer services. Earlier experience includes positions as Customer Complaint Manager at Sendx Medical, Inc., and Manager of Customer Technical Support at GenMark Diagnostics, demonstrating a strong background in team management, technical support, and complaint resolution across various organizations. William holds a B.S. in Cellular Molecular Biology from Humboldt State University and an A.A. from Irvine Valley College.
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