Megan Lackey is a seasoned professional with extensive experience in client experience and operations management. Currently serving as the Director of Client Experience at ShipMonk since November 2021, Megan has focused on providing technology-driven fulfillment solutions to support DTC brands. Prior to this role, contributions included serving as a Senior Project Manager at BrandStar and as Director of Operations at MyPhoto.com, where oversight of production facility operations was crucial. Earlier experience included roles in e-commerce management at Bio Bubble Pets LLC and a sales leadership position at Pier 1, recognized for exceptional customer service. Megan holds a Bachelor of Arts degree from Florida Atlantic University.