Terrence Baker

Terrence Baker is an experienced professional in call center management and customer service, currently serving as Call Center Manager at Groundworks since August 2023. Previously, Terrence held the role of Principal Coordinator at Capital One, where a positive and engaging culture was fostered. Other notable positions include Sr. Advocacy Coordinator at Receivables Outsourcing Inc., focusing on insurance claims follow-up, and Account Service Specialist II at Sprint Nextel, where responsibilities included managing escalations and coaching agents. Earlier experience includes roles at The Revenue Group and Cdis Inc., as well as service in the United States Marine Corps. Terrence is pursuing a Bachelor of Business Administration at Strayer University, with an expected completion in October 2022.